Team leadership: Oversee Client Services team, Field Execution team, Internal Operations team, and Talent Acquisition team to ensure that client business plans, retail chain coverage, and field execution is top notch and exceeds client expectations.
Infrastructure building: Build processes and infrastructure to enable scalable, profitable growth.
Set expectations and interface closely with all stakeholders on the Executive Leadership Team on performance against execution goals; set up and manage to service level agreements among the departments.
Oversee and drive for timely, accurate and efficient client reporting that offers ROI and field marketing intelligence that is valuable to clients.
Oversee management of staff priorities, workload balancing/utilization, employee recognition/rewards and routine staff professional development to keep turnover at a minimum and staff morale high; ensure proper performance tracking and reporting systems are in place.
Develop and manage client P&L versus budget; manage client revenue and gross margin forecasts; identify, plan and budget headcount and expenses required to meet growth plans.
Bachelor's Degree or equivalent experience is required; MBA Degree or equivalent job-related experience is preferred
10+ years of experience in managing client expectations either personally or through a team; previous experience with manage 10+ direct reports; reporting directly to Executive Level
Full P&L: 10+ years successfully managing a P&L, budgeting, and forecasting
Can manage both Business development/sales/marketing- Relationships, strategy, deal structure, and Operations - Structure, process, flow, output
Experience with major retail chains such as BestBuy, Wal-Mart, and/or experience in consumer packaged goods industry
Associated topics: b2c, business, business development, business intelligence, business planning, business technology, channel partner, client, franchise operator, sales